Privacy Policy

    Protecting Your Privacy

    We are committed to protecting your privacy and ensuring the security of your personal information

    Last Updated: 28th September 2025

    Dangerous Goods Technology Proprietary Limited (ACN 676 975 956) ("we", "us", or "our") operates the DGXprt platform ("the Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

    1. Our Commitment to Privacy

    We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We recognize the importance of safeguarding your data and ensuring transparency in our data practices.

    2. The Information We Collect

    We collect different types of information to provide and improve our Services:

    a. Personal Information

    When you register for or use our Services, we may collect:

    • Name and contact details (email address, phone number)
    • Company information (business name, ABN)
    • Account credentials (username, password)
    • Payment information (processed securely through third-party providers)

    b. Customer Data

    As part of our Services, you may upload:

    • Safety Data Sheets (SDS)
    • Chemical inventory information
    • Compliance documentation
    • Risk assessment data

    c. Usage Data

    We automatically collect:

    • Device information (IP address, browser type, operating system)
    • Usage patterns (features accessed, time spent, interaction data)
    • Cookies and similar tracking technologies

    3. How We Use Your Information

    We use the collected information for the following purposes:

    • Service Delivery: To provide, maintain, and improve the DGXprt platform
    • Account Management: To create and manage your account
    • Communication: To send service updates, notifications, and respond to inquiries
    • Compliance: To assist you in meeting regulatory obligations under dangerous goods legislation
    • Analytics: To understand usage patterns and improve user experience
    • Security: To detect, prevent, and address technical issues or fraudulent activity
    • Legal Obligations: To comply with applicable laws and regulations

    4. How We Share and Disclose Information

    We do not sell your personal information. We may share your information in the following circumstances:

    • Service Providers: We engage trusted third-party providers to assist with our Services (see Sub-processors below)
    • Legal Requirements: When required by law or to protect our rights and safety
    • Business Transfers: In connection with a merger, acquisition, or sale of assets
    • With Your Consent: When you explicitly authorize us to share your information

    Sub-processors

    Website

    Our website uses the following service providers:

    • Vercel – website hosting
    • Zoho – CRM and lead management

    Platform (DGXprt)

    The DGXprt platform engages additional sub-processors to provide, analyse, and improve the Services (e.g., data hosting, AI processing, payments). These sub-processors:

    • Have limited access to information only to perform tasks on our behalf
    • Are contractually prohibited from using or disclosing information for any other purpose

    A current list of DGXprt platform sub-processors is available to customers on request.

    5. International Data Transfers

    Some of our service providers are located overseas, which means your information may be transferred to, stored, and processed in countries outside Australia (including the United States and European Union). We take steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws.

    6. Security and Retention of Information

    We implement industry-standard security measures to protect your information, including:

    • Encryption of data in transit and at rest
    • Access controls and authentication mechanisms
    • Regular security audits and monitoring
    • Secure data centers with physical and logical safeguards

    We retain your information for as long as necessary to provide our Services and comply with legal obligations. Records related to dangerous goods compliance may be retained for a minimum of 7 years in accordance with regulatory requirements.

    7. Your Rights to Access and Correct Information

    Under the Privacy Act, you have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal information (subject to legal retention requirements)
    • Withdraw consent for certain uses of your information
    • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

    To exercise these rights, please contact us using the details provided in Section 9 below.

    8. Policy Updates

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

    9. Complaints and Enquiries

    If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

    Email: support@dgxprt.com

    Address: 12 Allied Drive, Tullamarine VIC 3043, AUSTRALIA

    We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .