ResponseLine: 24/7 Emergency Support for Dangerous Goods

    Emergency support, built on compliant SDSs.

    ResponseLine provides comprehensive SDS management support with a 24/7 emergency hotline that helps you meet the emergency contact requirement — a critical element of SDS compliance in every state and territory.

    When incidents happen, support matters.

    Under Australian workplace health and safety and dangerous goods regulations, every Safety Data Sheet (SDS) must include:

    • An Australian address of the manufacturer, importer, or first supplier.
    • An Australian emergency contact number available 24/7.

    ResponseLine integrates seamlessly with DGXprt's SDS management system, using compliant information from SDSs to provide immediate, expert emergency guidance through our 24/7 emergency hotline whenever incidents occur.

    Why ResponseLine?

    24/7 expertise on call – immediate access to dangerous goods responders when incidents occur.
    Built on compliant SDSs – only works with Australian-compliant SDSs stored in DGXprt.
    Integrated and seamless – responders see your SDS data in real time, so guidance is accurate and relevant.
    Peace of mind – know you're supported when it matters most.

    How ResponseLine works

    Connecting your SDS management system in DGXprt to our comprehensive 24/7 emergency hotline expertise.

    Compliant SDSs

    Compliant SDSs

    ResponseLine applies only to SDSs that already meet Australian WHS and DG requirements (including address + 24/7 contact).

    Linked to DGXprt library

    Linked to your DGXprt library

    When you use ResponseLine, responders can access your SDS data directly — ensuring product-specific guidance.

    24/7 expert support

    24/7 expert support

    Trained emergency professionals provide immediate, accurate guidance whenever an incident occurs.

    Get peace of mind, built in.

    Confidence that expert help is always one call away — reducing risk and ensuring your team is supported when it matters most.

    Who it's for

    Manufacturers – supplying products into the Australian market.

    Importers – bringing chemicals into Australia.

    Distributors – ensuring compliance as first suppliers.

    Frequently Asked Questions

    Common questions about ResponseLine and emergency support

    Add ResponseLine to your DGXprt subscription

    ResponseLine is available as a value-added service to your DGXprt solution — or as a standalone subscription. Ensure every SDS you issue is supported with a compliant 24/7 Australian emergency contact.